Clients are asked to complete the Consent and Medical Information Form either on Power Diary when booking or in paper format. If it is your first appointment with Tameside Physio it is beneficial to liaise with your therapist prior to your appointment if you have answered 'yes' to any of the questions, as this may mean we are unable to assess or treat you on the day.
As prompted on the Consent and Medical Information Form, if you answer 'yes' to any of the questions please contact Tameside Physio to discuss. You may be asked to provide a letter from your GP regarding fitness for Sports Massage if the medical complaint is deemed as a contraindication or precaution to massage. Please note failure to do this in advance may lead to Tameside Physio not being able to complete your massage — however, as the slot has then been utilised, you will still be charged for this time.
Each session will only last the duration of time that has been allocated. In order to provide the best service to all clients, we cannot commit to extending any particular session.
Rates for Tameside Physio services are subject to change. Services prepaid for by the client, which are unused at the time of any rate change, will be honoured at the price already paid.
In order to provide the best possible service to all clients, we ask clients to be ready to begin their session at the scheduled time. Time lost at the beginning of a session due to lateness cannot be made up at the end of the session as that could impact the next scheduled appointment.
Medical Condition Changes
- By booking, you agreed to disclose the relevant information within the Medical Consent forms.
- It is your responsibility to advise prior to the cancellation period if any of the conditions listed within the consent forms change.
- Should you advise of the condition within the cancellation period or at arrival at the clinic, you will be liable for the relevant cancellation fee.
Cancellations and Bookings
- All cancellations must be made outside of 48 hours to avoid a cancellation fee.
- Cancellations inside 48 hours will result in the client being charged the deposit fee.
- Cancellations inside 24 hours will result in the client being charged for the full session.
- Cancellation of a session within a block booking must be rearranged within the same week.
- Cancellations must be made by call or text to be deemed effective.
Payments
- If Tameside Physio cancels a session, the client will receive a credit for that session.
- All payments are to be paid in advance of the session taking place.
- Payments via bank transfer will not incur any charge.
Privacy
- Results of treatment vary by individual and Tameside Physio cannot 100% guarantee specific results.
- All information collected is treated as strictly confidential and will not be shared with any third party except as required by law.
- All Terms and Conditions are subject to change.